Our Quality Promise
Home • Our Quality Promise
Our Commitment To You
Quality work. Honest expectations. A team that stands behind its service.
At Monster Clean, we believe professional cleaning should come with more than clean carpets and floors. It should come with confidence in the people doing the work.
We're a locally owned cleaning company serving Virginia Beach and the surrounding Hampton Roads communities, and we take pride in every home and business we serve.
We believe in doing the job right, treating your property with care, and being upfront about what you can expect.
If there's a concern with our workmanship, we want the opportunity to make it right.
That's our Quality Promise.
Something not right? Let us know within 7 days of your cleaning. We stand behind our work and will do our best to make it right.
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Professional Care
We treat every home and business with respect, delivering quality cleaning with attention to detail.
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Clear Communication
We provide honest recommendations, upfront pricing, and realistic expectations for every service.
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We Make It Right
If there's an issue with our workmanship, we'll review your concerns and work to make it right.
What Our Quality Promise Means
When you choose Monster Clean, you're trusting us with your home or business. We take that responsibility seriously.
Our commitment is built around three simple principles.
Professional Care, Every Visit
We approach every cleaning with attention to detail, professional equipment, and methods appropriate for the surfaces and materials being cleaned.
From carpets and upholstery to tile, grout, and other flooring, our goal is to provide quality workmanship while treating your property with respect.
Honest Recommendations and Expectations
Not every stain, odor, or flooring concern can be completely resolved through cleaning.
We believe you deserve honest answers about the condition of your surfaces, the treatments available, and the results you can reasonably expect.
We'll explain recommended services and obtain your approval before performing additional treatments that involve extra charges.
We Stand Behind Our Work
If you believe something about our cleaning workmanship wasn't completed properly, please let us know within seven calendar days of your service.
We'll review your concern and, when appropriate, arrange to inspect or re-clean the affected area at no additional charge.
Our goal is to address legitimate service concerns promptly, professionally, and fairly.
If Something Isn't Right, Here's What to Do
We want resolving a concern to be straightforward.
Step 1: Let Us Know
Contact Monster Clean within seven calendar days of your completed service.
Call us at 757-523-1175 and tell us what happened. Photos are helpful when available, but they're not required to contact us.
Step 2: We'll Review Your Concern
Our team will review the original service, the condition of the affected area, and the concern you've described.
Depending on the situation, we may ask a few additional questions, request photos, or arrange an inspection.
Step 3: We'll Work to Make It Right
If we determine that the concern involves an issue with our original cleaning workmanship, we'll arrange an appropriate corrective cleaning at no additional charge.
Some concerns may require further evaluation or a different treatment. If that's the case, we'll explain the options before any additional work is performed.
We want every customer to feel heard and treated fairly.
Understanding What Professional Cleaning Can Accomplish
Professional cleaning can make a significant difference in the appearance and condition of carpets, upholstery, and hard surfaces. However, cleaning results depend on several factors, including the material, age, existing wear, type of contamination, and previous treatments.
Our Quality Promise covers the quality of our workmanship. It does not guarantee that every stain, odor, discoloration, or pre-existing condition can be eliminated.
Stains and Permanent Discoloration
Some spots respond well to professional cleaning, while others may involve permanent staining, dye damage, bleaching, or changes to the material itself.
We'll use appropriate cleaning methods, but complete stain removal cannot be guaranteed.
Pet Urine and Odor Concerns
Pet-related contamination can extend beneath carpet fibers into padding, subflooring, or other materials.
Standard carpet cleaning may improve surface conditions but may not eliminate the source of an odor. Additional pet treatment may be recommended and quoted separately.
Because contamination can exist below the surface, complete odor removal cannot be guaranteed.
Wear, Damage, and Pre-Existing Conditions
Cleaning cannot reverse normal wear, permanent fiber damage, fading, existing discoloration, or other conditions unrelated to our workmanship.
We will explain visible concerns when identified and recommend appropriate options when possible.
Re-Soiling and New Contamination
Our Quality Promise applies to concerns involving the original cleaning workmanship. It does not cover new spills, new stains, pet accidents, or re-soiling that occurs after service.
Frequently Asked Questions
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Please contact us within seven calendar days of your completed service. We'll review the concern and determine whether an inspection or corrective cleaning is appropriate.
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If we determine that an issue resulted from our original cleaning workmanship, we'll arrange appropriate corrective cleaning of the affected area at no additional charge.
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No. Some stains are permanent or cannot be fully removed without risking damage to the material. We'll use appropriate cleaning methods and communicate realistic expectations.
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No. Pet odors can originate beneath the surface, including in carpet padding or subflooring. We offer treatment options for pet-related contamination, but complete odor elimination cannot be guaranteed.
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Our first approach is to review the concern and, when appropriate, provide corrective service. Refund requests are evaluated individually by management based on the circumstances.
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Call Monster Clean at 757-523-1175 within seven calendar days of your service. Please have your service date and a description of the concern available, if possible.
A Local Company That Takes Pride in Its Work
We know there are plenty of cleaning companies to choose from in Hampton Roads.
We don't believe earning your business should come down to making the biggest promises or offering the lowest price.
It should come down to showing up, communicating clearly, doing quality work, and taking responsibility for the service we provide.
That's the standard we're working to uphold at Monster Clean, on every job.
Ready to Experience the Monster Clean Difference?
Whether you need residential carpet cleaning, upholstery cleaning, tile and grout cleaning, or commercial floor care, we'd welcome the opportunity to earn your trust.
Book Online or call 757-523-1175 to discuss your cleaning needs.
Monster Clean's Quality Promise applies to concerns involving original cleaning workmanship. Concerns should be reported within seven calendar days of completed service. Corrective services are determined following review of the original work and the condition of the affected area. Permanent staining, pre-existing damage, recurring odors, new contamination, and normal re-soiling are not guaranteed to be corrected. Commercial service agreements may contain separate terms. This policy does not limit any rights or remedies available under applicable law.
Request an Estimate
Let's Get Your Property Looking Its Best
Complete the form to request an estimate. From carpet and upholstery to tile, hardwood, commercial flooring, and emergency water extraction, our experienced team is ready to help.
Why Choose Monster Clean?
✔ Locally Owned & Operated
✔ Appointments Available Daily
✔ IICRC Certified Technicians
✔ Family & Pet Safe Cleaning
✔ Powerful Truck-Mounted Cleaning Systems
✔ 650+ Five-Star Google Reviews